January 25, 2016

Did the hardest part of customer service just get easier? – Interview with Michael Schneider of Service

Today’s interview is with Michael Schneider who is the founder & CEO of Los Angeles-based Service (, which is providing “on demand customer service” – this […]
February 12, 2015

Customer service, customer experience and millennials – Interview with Micah Solomon

View image | Today’s interview is with Micah Solomon, a speaker, consultant, and bestselling author on customer service, the customer experience, and company culture. He’s […]
November 21, 2014

Nearly 60% of customers will go elsewhere following a bad delivery experience – Interview with Angela O’Connell of MetaPack

Today’s interview is with Angela O’Connell, the Strategy & Marketing Director for MetaPack. Founded in 1999, MetaPack provides a SaaS delivery management system to retailers, third-party […]
May 30, 2014

Not having contracts equalises our relationship with our customers – Interview with John Marick of Consumer Cellular

#77931835 / Today’s interview is with John Marick, the co-founder and CEO of Consumer Cellular, a fast-growing and awarding winning provider of cell (mobile) phones […]