Customer experience

August 5, 2021
lego 3388163 1280

Playing your way to a stand out customer experience – Interview with Sirte Pihlaja

Today’s interview is with Sirte Pihlaja, who is the CEO (Customer Experience Optimiser) of Shirute, the first customer experience agency in Finland as well as a Lego […]
August 2, 2021
Black White Photography of Person Covering Face xXI7iDUvEVGV 1600

How many more customers need to cry?

Back in April 2016, Pearson published a book I wrote called How To Wow. At the very back of the book is a section called Final […]
July 27, 2021
action 3195378 1920

We are all only one moment away from creating a hyper fan – Interview with James Dodkins of Pega

Today’s interview is with James Dodkins, who is commonly know as the CX Rockstar, is a former rockstar but is now the CX Evangelist at Pegasystems. […]
July 23, 2021
store 4156934 1280

4 Quick and effective ways to improve your customers ecommerce experience

This is a guest post by Lucy Manole, a creative content writer and strategist at Marketing Digest.  Having a beautiful eCommerce website packed with stunning visuals […]