March 26, 2012

How I built a team of brand evangelists with (almost) no marketing budget

Today’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
March 5, 2012

Customer Service lessons from Brailsford and Team GB cycling

photo credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
October 7, 2011

Lessons from the GB cycling team for all in customer experience?

photo credit: Tompy Maz Iqbal over at The Customer Blog has started to question the use of the label ‘customer experience’ in a recent post: Why […]
September 1, 2010

Measuring employee engagement – don’t overthink it

Employee engagement is one of the key elements of building a successful and thriving business. It’s the bed-rock of getting things done, great customer service, repeat […]