customer service team

August 6, 2018

Creating a learning environment that drives better sales and customer success outcomes – Interview with Pat Lynch of MindTickle

Today’s interview is with Pat Lynch, VP of Enablement Excellence and Innovation at MindTickle, one of the industry’s most comprehensive readiness and learning solutions for closing […]
July 27, 2018
Voxpro

How to go from 800 to 5000 employees in 3 years and still deliver beautiful customer experiences

As more and more parts of the customer journey are digitized and automated, the role of front-line customer service staff is evolving. Through the use of […]
July 31, 2017
Thanks to xenlab for the image (https://www.flickr.com/photos/49502997010@N01/1339132018/)

How to rapidly scale and still maintain the highest customer service standards – Interview with Ed Ariel

Today’s interview is with Ed Ariel, VP of Customer Service at ezCater, the only US-wide marketplace for corporate catering. We talk about preserving your customer service […]
May 25, 2016

Proactive customer service drives retention, advocacy and growth – Interview with Monica Higgins of eSalon

Today’s interview is with Monica Higgins, eSalon‘s Director of Customer Service. eSalon is an award wining and rapidly growing company that provides salon quality, at-home hair […]