social information processing

October 8, 2012

Build relationships with your customers that matter – Interview with Chris Brogan on The Impact Equation

Following on from my recent interview, Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial, today I am very, […]
September 21, 2012

Spread the love – Interview with Alexis Dormandy of LoveThis.com

Following on from my recent interview, The Age of the Customer – Interview with Kerry Bodine about her new book Outside In, today I’m very excited […]
July 11, 2012

Word of mouth marketing and how to get bloggers talking about your business: Free Guide

Back at the end of March this year I published a post called: If you want to reach more customers then get your blogger outreach programme […]
June 19, 2012

Ignoring complaints on social media may be deafening your customers

I read an article recently on TechRadar’s site (70% of customer complaints on social media ignored: Marketing ignores 70% of social media complaints). Now, if you […]