November 21, 2022
Today’s interview is with Josh Feast, the CEO and Co-Founder of Cogito, who provide real-time AI coaching & guidance for contact centers. Josh joins me five […]
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- Peer-to-peer Lending
- Pega
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- pendo
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- people analytics
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- People Learning
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- people talking
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- peppers & rogers group
- perceive
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- Performance
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- permission marketing
- Persado
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- personal touch
- personal website
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- personality
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- Pet Products
- Peter A. Hunter
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- Peter van der Putten
- Pets At Home
- Phil Barden
- Phil Lewis
- philosophy
- phone
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- phone calls
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- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
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- pipelinersales.com
- pitfalls
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- places
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- Play
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- podcast
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- Point Scale
- political brands
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- poor customer service
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- Popular Channels
- Positive Customer Experience
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- possible solutions
- Post Office
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- Powerhouse
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- Practical Guide
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- pragmatism
- Prashaant Huria
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- Prediction
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- pruning
- psd2
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- Puzzel
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- quarters
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- question
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- queuing
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
- reach
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- rear view mirrors
- rearview mirror
- rearview mirrors
- Rebecca Martin
- reboot
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- Reckitt
- recognition
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- responsetek
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- Rest
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- Reverb.com
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- Robotics Technology
- robust network
- rock climbing
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- rocky howard
- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ron Secrist
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- root cause
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- Rory Sutherland
- Rosie Jones
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- Rotterdam
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- rubbish
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- rule
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- Ryan Cheyne
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- Ryan McDonald
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- saas
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- Sabio
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- sacred cows
- Sales
- Sales And Marketing Software
- Sales Performance Management
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- Salesflare
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- Sam Boonin
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- Sample Size
- sampling
- san antonio
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- SAP
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- save a million hours
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- scale
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- science
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- Scott Addington
- scott gould
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- Scourie
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- Sdl
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- search
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- Sebastian Henkes
- See You Tomorrow
- seedrs
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- self organising teams
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- selfridges
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- Semafone
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- Serena Riley
- service
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- SERVICEBRAND
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- serviceMob
- serviceMob Inc
- ServiceNow
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- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shahar Chen
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- share love
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- Share Your Story
- shawshank
- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
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- shop online
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- short term
- showrooming
- Sid Banerjee
- Siegel+Gale
- Siemens
- siemens enterprise communications
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- signposts
- silence
- silenced
- silent
- silos
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- Simon Morris
- Simon Thorpe
- Simple Ideas
- simple rules
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- sir terry leahy
- siri
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- Sitel
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- six keys
- six thinking hats
- skepticism
- skill
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- smart
- Smart Insight
- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
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- smm11
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- snake oil
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- social beings
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- Sol
- solicitors
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- solution
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- sonic branding
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- speech analytics
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- speedcommunications
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- Spitch
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- sport
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- statistical survey
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- step by step guide
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- Stickiness
- sticky marketing
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- stock market
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- Story
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- strategic
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- strategic management
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- strategies
- strategy
- strategy business
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- strength
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- Strong Customer Authentication
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- structured data
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- success
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- sustainability
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- System
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- Systems Thinking
- Tability
- Tagpoints
- tail wagging
- tails
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- talk
- talker
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- target market
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- team
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- temkin
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- term
- tesco
- tescos
- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
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- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
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- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
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- This Is Marketing
- Thom Gruhler
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- Thought Leadership
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- time
- Time Management
- time money
- Timetrade
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- Tinypulse
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- tips
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- toms
- toms shoes
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- Top Tasks
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- Tower Magazine
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- township
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- traditional values
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- training company
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- transformation
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- transformational leadership
- translation
- transparencies
- transparency
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- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
- trusted
- Trustpilot
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- trusts
- TSB
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
- united airlines
- united breaks guitars
- united business machines
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- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
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- unstructured data
- unum
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- upset customer
- Upshot.ai
- Upside Management
- us
- us business
- us data
- usability
- User Experience
- User Experience Design
- user generated content
- User Reviews
- usertesting
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- vala afshar
- values
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- Vanguard Consulting
- vanguard method
- vanity metrics
- Vasco Pedro
- Vasili Triant
- Verint
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- Verizon
- Vht
- Victoria Wejchert
- video
- Video Course
- video games
- Viisi
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- virgin atlantic
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- Virtual Assistant
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- Vision
- visioning
- VITEC
- Vivek Jetley
- Vivek Sharma
- VoA
- VoC
- vocal
- voice analytics
- Voice Assistant
- voice of the agent
- Voice Of The Customer
- voicemail
- Volatility
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- Voyo Popovic
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
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- wall street journal
- Walt Disney
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- warren bennis
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- waste
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- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- weber shandwick
- webinar
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- Website
- Website Live Chat
- WelcoMe
- well being
- wellbeing
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- wendy lea
- Wendys
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- wfm
- WFO
- Wharton
- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
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- white papers
- whitepaper
- who is
- Why Customers Leave
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- Why Should Anyone Work Here?
- WiCX
- will beckett
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- Willem Romanus
- wins business
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- Wise Words
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- word
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- Wordpress
- words
- work
- work life balance
- Workforce
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- workforce management
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- World Class Customer Experience
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- worst customer
- worth
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- writing
- Writing A Blog
- Writing Tips
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- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
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- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
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- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
- Young Business
- young people
- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
- your employees
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- Your Service
- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
- Zappos
- Zappos Insights
- Zappos.com
- Zappos.com Inc.
- zara
- zara store
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- Zenarate
- zendesk
- zero party data
- Zig Serafin
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- Zingermans
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- Zoho
- Zokri
- Zombie
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- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
- Zurich
- Zurich Insurance
- [24]7
February 25, 2022
February 25, 2022
In early December, Cogito published some new research designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization of it, and any […]
Do you like it?
February 20, 2017
February 20, 2017
Today’s interview is with Joshua Feast, who is the co-founder and CEO of MIT-spinoff Cogito Corp., that has developed artificial intelligence (AI) technology that delivers real-time […]