October 3, 2012 October 3, 2012Social customer service can make your business more customer focused – Interview with Joshua March, ConversocialFollowing on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you an interview […]
April 6, 2012 April 6, 2012Five Great Customer Service Apps for MobileAs many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 26, 2012 March 26, 2012How I built a team of brand evangelists with (almost) no marketing budgetToday’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
March 22, 2011 March 22, 2011Do Grameen Bank and Facebook offer lessons on how to scale a customer centric business?This is one of my favourite quotes of all time: “You can have everything you want in life if you will just help enough people get […]