October 3, 2012

Social customer service can make your business more customer focused – Interview with Joshua March, Conversocial

Following on from my recent interview, Spread the love – Interview with Alexis Dormandy of LoveThis.com, today I’m very excited to share with you an interview […]
April 6, 2012

Five Great Customer Service Apps for Mobile

As many of you may know, it is Easter bank holiday weekend here in the UK which means we have a public holiday for the next […]
March 26, 2012

How I built a team of brand evangelists with (almost) no marketing budget

Today’s post is a guest post from Adam Ulivi. Adam approached me and asked if he could write a guest post for my blog. We threw […]
March 22, 2011

Do Grameen Bank and Facebook offer lessons on how to scale a customer centric business?

This is one of my favourite quotes of all time: “You can have everything you want in life if you will just help enough people get […]