complexity

July 19, 2022
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42% of workers feel that digital transformation efforts have made their job more complex – Interview with Don Schuerman of Pega

Today’s interview is with Don Schuerman, the CTO and Vice President of Product Marketing at Pega. Don joins me today to talk about a new report […]
February 14, 2022
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Banishing complexity – 5 ways to turn theory into practice

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. In my last article I discussed how to keep things simple in contact […]
August 11, 2011

Clutter just causes poor customer service, is it time to tidy up your act?

photo credit: jenny downing Note: This is a guest post from James Lawther who writes about service improvement at The Squawk Point and by day is […]