Customer Experience Transformation

August 14, 2023
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When it comes to customer experience transformation, technology isn’t the problem

I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […]
June 26, 2023
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Purposefully designed experiences don’t happen by accident – Interview with Deborah Battaglia of Assurant

Today’s interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and […]
January 4, 2016

Can we stop talking about customer experience and digital transformation?

I was talking to a senior executive from a global financial services organisation the other day and we got onto the subject of organisational transformation programmes, […]
April 18, 2015

Customer experience: UK brands are 2-3 years behind the US – Interview with David Conway of Nunwood

Today’s interview is with David Conway who is a senior partner and Chief Strategy Officer at Nunwood, an international customer experience consultancy focused on ‘full-service’ customer […]