February 23, 2013

Customers are complaining more. That’s a good thing

Recently, I’ve spotted a couple of stories about complaints that made me think: Complainers ‘finding their voice’ Gas and electricity firms’ 15,000 daily complaints Some firms […]
February 1, 2012

The No Complaining Rule

photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post […]