Knowledge Management

April 27, 2018
Zendesk Reception

Zendesk’s new AI-powered knowledge management product looks set to power their next stage of growth

At the beginning of April, Zendesk announced that they had just hit an annualized run rate of $500 million. Now, whilst it took took them seven […]
March 31, 2017
Smiley Face

The transformational impact of technology on knowledge management and customer service

This is a guest post from Robin Singh, a resident knowledge management expert at ProProfs. If you are not a techie and not keeping up with […]