April 27, 2018 April 27, 2018Zendesk’s new AI-powered knowledge management product looks set to power their next stage of growthAt the beginning of April, Zendesk announced that they had just hit an annualized run rate of $500 million. Now, whilst it took took them seven […]
March 31, 2017 March 31, 2017The transformational impact of technology on knowledge management and customer serviceThis is a guest post from Robin Singh, a resident knowledge management expert at ProProfs. If you are not a techie and not keeping up with […]