engaging employees

August 18, 2017

Bridging the employee engagement gap through effective communications

This is a guest post from Maurice De Castro, the Founder of Mindful Presenter. Employees are the lifeblood of any business. Regardless of an organisation’s size […]
June 9, 2017

Purpose and why it is important to employees and customers – Interview with Stan Phelps

Today’s interview is with Stan Phelps, Founder of Purple Goldfish, a think tank of customer experience and employee engagement experts. Stan joins me today to talk […]
February 9, 2017

How middle managers can boost employee engagement and customer experience

It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better business results. […]
May 28, 2016

Could too much measurement be preventing the delivery of great customer service?

We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our average […]