artificial intelligence

May 3, 2020
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Customer experience, innovation, artificial intelligence, culture….a look inside Amazon – Interview with Claire Whitaker

Today’s interview is with Claire Whitaker, a product and artificial intelligence (AI) consultant, who over the last nine years has worked in lean innovation, customer experience […]
April 5, 2019
checklist

What your customer service agents’ top priorities should be in 2019

This is a guest post from Chris Ryba, Director of Professional Services at VHT. With all the attention paid to the digital transformation and artificial intelligence, […]
March 1, 2019
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Analytics isn’t something you buy, it is something that you do – Interview with Larry Skowronek of NICE

Today’s interview is with Larry Skowronek, Vice President Product Management and Product Marketing at NICE, a worldwide leading provider of software solutions enabling organizations to improve […]
February 8, 2019
Empathy

What more empathy in business and artificial intelligence (AI) will look like – Interview with Minter Dial

Today’s interview is with Minter Dial, keynote speaker and consultant on branding, new tech and digital transformation for blue chip companies, conferences and events around the […]