December 1, 2017 December 1, 2017In customer experience, boring is the new coolThis is a guest post from Oisin Lunny, Chief Evangelist, OpenMarket, and follows on from a discussion that Oisin and I had about the annual tech […]
September 8, 2017 September 8, 2017Customer experience is all about empathy, here’s how to harness itThis is a guest post from Oisin Lunny, Chief Evangelist, OpenMarket. Let’s face it: Mobile has changed everything. Today, if you can’t reach a personal contact […]