March 28, 2014

Everyone can create a ‘Genius Bar’ customer experience – Interview with Gary Ambrosino of Timetrade

Today’s interview is with Gary Ambrosino, President and COO of Timetrade. Gary joins me today to talk about the the work that they are doing helping […]
September 28, 2012

Great customer experience don’t let fear get in the way

I don’t do gripe posts very often but this one could be seen as a bit ‘gripey’ so I will apologise in advance. However, do read […]
September 4, 2012

The Age of the Customer – Interview with Kerry Bodine about her new book Outside In

Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, […]
June 6, 2012

Create an enjoyable customer experience and get a Net Promoter Score of 70%

This is the seventh of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]