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- save a million hours
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- [24]7
July 10, 2018
July 10, 2018
Today’s interview is with Pauline Wilson, who is VP of Operations at Virgin Holidays. Pauline joins me today to talk about going undercover, better understanding their […]
November 16, 2016
November 16, 2016
Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. […]
October 24, 2016
October 24, 2016
I watched a really interesting TED talk by Tony Fadell, originator of the iPod, the other day. In it he was talking about a process called […]
October 14, 2016
October 14, 2016
One of the frustrations that I often hear about is the limited impact CX, UX or digital professionals are having on driving improvements in service and […]