Employee Engagement

November 28, 2023
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Paul Weller, the Scots word ‘gallus’ and their relation to delivering an award-winning customer experience – Interview with John Devlin of Ascensos

Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions […]
October 25, 2023
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How to bring employees together for the holidays – Even if they’re far apart

This is a guest post by Cindy Mielke, VP of Strategic Partnerships at Tango. Maintaining a sense of unity and company culture in remote and hybrid […]
July 5, 2023
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The pragmatic approach to transforming customer service – Interview with Mike Upton of First Tech Credit Union

Today’s interview is with Michael Upton, Chief Digital & Technology Officer at First Tech Credit Union (or First Tech), which is the US’s premier credit union […]
June 18, 2023
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Developing empathy within ourselves and the machines that we build – Interview with Minter Dial

Today’s interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation. Back in February 2019, Minter joined […]