Employee Engagement

July 19, 2020
Purpose

Purpose is not a luxury and matters more than ever in a crisis – Interview with Professor Alex Edmans of London Business School

Today’s interview is with Alex Edmans, a Professor of Finance at London Business School who focuses on responsible business. He has just published a new book […]
July 3, 2020
excellence

Excellence and extreme humanization are needed more than ever – Interview with Tom Peters

Today’s interview is with Tom Peters, author of numerous business books (17 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: […]
June 29, 2020
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Maintaining a consistent customer experience in a transition to a new normal

While many countries are still grappling with the first wave of infections from the coronavirus pandemic, lockdown conditions in many other countries are easing. That is […]
June 27, 2020
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A lot of enterprise software is still eye-wateringly terrible and it’s acting like a handbrake on experience improvement efforts – Interview with Leon Gauhman of Elsewhen

Today’s interview is with Leon Gauhman, Elsewhen’s Director of Product and Strategy. Leon joins me today to talk about why enterprise software and particularly enterprise CX […]