Employee Engagement

August 2, 2022
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How insights transform operational decisions ensuring the success of the four-day week

This is a guest post from Michael Cupps, Senior Vice President Marketing at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, […]
April 1, 2022
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Expert tips on looking after the mental health of your contact centre employees

This is a guest post from Julie Mcintosh, Chief Culture Officer at Kura, the largest independent outsourcer in the UK. Employee mental health is in the […]
March 28, 2022
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The 3 pillars of agent happiness – Interview with Tue Søttrup of Dixa

Today’s interview is with Tue Søttrup, Chief CX Evangelist & VP CX Excellence at Dixa, a customer service platform that generates value for brands and customers […]
January 6, 2022
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CX, loyalty and retention – Lessons from diverse industries – Interview with Andrea Prazakova of Mastercard and David Boucher of Aster DM Healthcare

Today’s interview is with Andrea Prazakova, who is Senior Vice President Customer Experience at Mastercard in the UAE and David Boucher, the Chief of Service Excellence […]