Customer Experience Research

June 19, 2015

The humility of Ryanair’s CEO is driving the improvement of their customer experience

Nunwood, a customer experience research and consultancy firm, recently published their U.S. Customer Experience Excellence Report 2015 and I was lucky enough to get the chance […]
February 8, 2013

Some customer service research just makes me want to scream

Sometimes I read things and I just want to scream! Recently, I was browsing some of my regular reading sources when I came across this: New […]