#98198996 / gettyimages.com We can all agree that having loyal customers is fundamental to the long-term success of a business. However, there have been numerous […]
I was going through some old bookmarked and saved articles whilst thinking about what to write today and came across: The Customer Aggravation Index: Predicting Customer […]
A recent piece of research from Clickfox got me to thinking about word of mouth, customer loyalty and customer service and if we should be thinking […]