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- Rory Sutherland
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- Sam Boonin
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- speedcommunications
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- Spitch
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- starting at the beginning
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- Stickiness
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- Story
- Story Driven
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- strategic
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- strategies
- strategy
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- strength
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- strong
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- structured data
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- subscription business model
- success
- Success Hacker
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- successful entrepreneurs
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- Tenacity
- term
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- Text Messaging
- Text Msg
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- thank you
- The Age Of Agile
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- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Excellence Dividend
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- The Final Rant
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- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
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- the shawshank redemption
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- The Storytellers
- the team
- the time
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- the who
- their customers
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- Thinking
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- [24]7
February 25, 2022
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In early December, Cogito published some new research designed to capture consumers’ understanding of artificial intelligence (AI), their overall perception and utilization of it, and any […]
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Personalization is becoming an increasingly important element in the pursuit of a differentiated customer experience. It has also come a long way, in recent years, according […]
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Here’s a recent talk that I recently gave at Whitehall Media’s Big Data Analytics conference in Amsterdam called ‘Harnessing Your Data to Improve Customer Experience’. Here’s […]
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Big Data: The Map Is Not The Territory Big data insight into customers behaviour can be good but sometimes the answers are right in front of […]