February 5, 2016

How customer experience is helping two businesses stand out in competitive markets

In hyper competitive markets, it can be hard to justify new customer experience initiatives that engage and develop relationships with customers. However, here’s a couple of […]
December 16, 2010

Competition: What does RARE mean to you?

We are fast approaching Christmas and so I thought I’d run a little competition with an gift of a copy of my new book, RARE Business, […]
April 20, 2010

14 questions to help you stay or get ahead of your competition

In a post a couple of weeks ago (7 Steps to Finding Your Uniqueness), I talked about defining your own uniqueness. Part of that post was […]