February 28, 2020
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Rethinking the experience of life insurance – Interview with Adam Weinberg of Haven Life

Today’s interview is with Adam Weinberg, the brand director at Haven Life, a digital life insurance agency that’s backed and wholly owned by MassMutual. Adam joins […]
December 4, 2015

What it takes to build an award winning and customer centric culture – Interview with Fiona McSwein of Simply Business

Today’s interview is with Fiona McSwein, Chief Customer Officer at Simply Business, the UK’s favourite business insurance broker. They’ve just been awarded first place in The […]
June 15, 2015

Millennials and how they engage with insurance companies – Interview with Dr Paul Redmond

Today’s interview is with Dr. Paul Redmond who is a leading expert on generations and the graduate labour market. Dr. Redmond joins me today to talk […]
May 25, 2012
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You don’t retain your customers by ignoring them

I find it amazing how some companies treat their customers. Particularly, those that are existing customers and have been for a number of years. Let me […]