August 26, 2019

The Commonwealth of Self Interest and customer engagement – Interview with Paul Greenberg

Today’s interview is with Paul Greenberg, best-selling author and founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services. […]
July 16, 2018

Customer engagement, AI and GDPR Article 22 – Interview with Jeff Nicholson of Pega

Today’s interview is with Jeff Nicholson, Vice President, CRM Product Marketing at Pegasystems, a leading provider of software for customer engagement and operational excellence. I spoke […]
June 13, 2014

The habits of leading customer centric businesses – Interview with Bob Thompson

Today’s interview is with Bob Thompson, CEO of CustomerThink Corp. and Founder/Editor-in-Chief of, the world’s largest community dedicated to customer-centric business. Bob’s also just authored […]
January 29, 2014

Choosing and comparing CRM software? – Pointers from the crowd.

Recently, I was asked to write a review for Nimble, a social CRM provider, on The purpose of the review was that the G2crowd site […]