Better Experience

January 11, 2016

How framing and removing anti-nudges can improve customer experience

Recently, I had a chance to chat with Rory Sutherland, who is Vice-Chairman of Ogilvy & Mather UK and a cofounder of #ogilvychange, their behavioural science […]
August 15, 2014

Improve customer experience by surveying your customers quicker – Interview with Mark Smith of ContactEngine

Today’s interview is with Dr Mark Smith who is CEO and co-founder of ContactEngine, a multi-channel, interactive contact engine, whose cloud based software helps their clients […]