April 20, 2012 April 20, 2012Client relations – A phone call is worth 10 emails. A meeting is worth 100 callsThis is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 17, 2012 April 17, 2012Queuing for customer service from a call centre is rubbish. No more?In an ideal world when we have a problem with something we have bought most of us still would prefer it if we could pick up […]