April 20, 2012

Client relations – A phone call is worth 10 emails. A meeting is worth 100 calls

This is the fourth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It […]
April 17, 2012

Queuing for customer service from a call centre is rubbish. No more?

In an ideal world when we have a problem with something we have bought most of us still would prefer it if we could pick up […]