July 26, 2017
Today’s interview is with Tara Kelly, President & CEO of SPLICE Software, who are helping retailers, insurance companies, and banks optimize customer communications through the marriage […]
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- Joyce Kim
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- Mandisa Makubalo
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- mass media
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- Mattijs ten Brink
- maturity
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- maverick
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- measuring
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- Medallia
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- Mercedes Benz Usa
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- Ogilvy
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- old brain
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- Onesixtyfourth
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- online questionnaires
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- opaque
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- Post Office
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- Practical Guide
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- pragmatism
- Prashanth Krishnaswami
- Prediction
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- Preferred Channel
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- Rebecca Martin
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- report
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- resource
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- Robotics Technology
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- Roger Beadle
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- roi
- Ron Davis
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- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
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- Roxie Strohmenger
- RPA
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- rule
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- saas
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- Sales
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- Sam Boonin
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- save a million hours
- SCA
- scale
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- science
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- Scott Addington
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- Scourie
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- Sdl
- Seamless Experience
- search
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- Sebastian Henkes
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- seedrs
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- self organising teams
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- service
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- seth
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- shackled by the skills gap
- Shafqat Islam
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- shawshank
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- Sheldon Yellen
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- sir terry leahy
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- six keys
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- skill
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- smart
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- smartphone
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- smashing magazine
- sme
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- social
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- Sol
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- solution
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- Some Tips
- sonic branding
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- speech analytics
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- start
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- statistical survey
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- step by step guide
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- Stickiness
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- Stijn Eulaerts
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- success
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- System
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- temkin
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- term
- tesco
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- Text Messaging
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- thank you
- The Age Of Agile
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- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
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- ticketing
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- Tiffani Bova
- Tim Critchley
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- time
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- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
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- Todd Eby
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- toms
- toms shoes
- Tony Adams
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- Top Tasks
- Total User Experience
- Touchpoint
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- Tower Magazine
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- township
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- Training
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- translation
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- transparency
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- transport
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- treat
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- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Trustpilot
- TrustRadius
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- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
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- unified desktop
- united airlines
- united breaks guitars
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- University of Arkansas
- University of Southern California Marshall School of Business
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- unum
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- upset customer
- Upshot.ai
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- us
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- user generated content
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- usertesting
- UserZoom
- using social media
- Utility Bills
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- vala afshar
- values
- vanguard
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- vanguard method
- vanity metrics
- Vasco Pedro
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- Verint
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- Verizon
- Vht
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- video
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- Viisi
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- virgin atlantic
- Virgin Atlantic Airway
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- Virtual Assistant
- virtual business lifestyle
- virtual queue
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- Vision
- visioning
- Vivek Jetley
- VoA
- VoC
- vocal
- voice analytics
- Voice Assistant
- voice of the agent
- Voice Of The Customer
- voicemail
- Volatility
- Voxpro
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
- Walker Sands Digital
- wall street journal
- Walt Disney
- Walter Flaat
- Warranty
- warren bennis
- Warwick Business School
- waste
- water
- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- weber shandwick
- webinar
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- Website
- Website Live Chat
- WelcoMe
- well being
- wellbeing
- wellness
- wendy lea
- Wendys
- Wes Towers
- wfm
- WFO
- Wharton
- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
- Whisky Production
- white papers
- whitepaper
- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
- will mcinnes
- Willem Romanus
- wins business
- winweb
- winweb online office
- wireless
- Wise Words
- Wix Answers
- Women In CX
- word
- word of mouth
- word of mouth marketing
- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
- workforce optimisation
- workforces
- working
- Workplace
- Workplace Happiness
- World Class Customer Experience
- World Class Customer Service
- World Class Services
- World Cup
- world retail congress
- World Tourism
- World Wide Waste
- world wide web
- WorldValuesDay
- worst customer
- worth
- Wow
- wow awards
- Wow Online
- Wow Service
- writing
- Writing A Blog
- Writing Tips
- Writing Well
- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
- yolanda facio
- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
- Young Business
- young people
- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
- your employees
- Your Existing Customers
- Your Service
- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
- Zappos
- Zappos Insights
- Zappos.com
- Zappos.com Inc.
- zara
- zara store
- zara stores
- Zenarate
- zendesk
- zero party data
- Ziggurat
- Zimbra
- Zimbra Inc.
- Zingermans
- ZipRecruiter
- Zoho
- Zokri
- Zombie
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- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
- [24]7
March 10, 2016
March 10, 2016
This is a guest post from Pascal van Opzeeland from Userlike You’re likely spending large chunks of your day on messaging apps like WhatsApp or Facebook […]