November 20, 2020 November 20, 2020How COVID-19 has impacted the progression of contact centresThis is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. Before the age of landing pages, online forms, and pop-up chatbots, […]
August 11, 2020 August 11, 2020Making the right call: Contact centres in the new normalThis is a guest post by Gary Williams, Director of Sales and Consultancy at Spitch. The onset of the national lockdown in the UK resulted in […]