Customer Complaints

November 18, 2013

Improving Government By Solving Complaints Is Good, Solving The ‘Silent’ Complaints Is Better

Recently, I read an article on the BBC site about how UK Cabinet Office minister Oliver Letwin wants to transform a large amount of the UK’s […]
February 23, 2013

Customers are complaining more. That’s a good thing

Recently, I’ve spotted a couple of stories about complaints that made me think: Complainers ‘finding their voice’ Gas and electricity firms’ 15,000 daily complaints Some firms […]
January 24, 2013

Don’t hide from customer complaints, negative online reviews or feedback

Most businesses fret about bad reviews online and do their utmost to avoid them. However, I was reading The Icarus Deception by Seth Godin the other […]
January 4, 2013

Make it easy for your customers to complain

Following my post on December 5th (When it comes to customer service, I’m a name not a number), I searched for a way of making Southern […]