proactive

September 25, 2013

Proactive Customer Service Starts With Changing Your Mindset

This post originally appeared on my Forbes.com column. Too many companies assume that all they need to do to enact proactive customer service is to buy […]
September 17, 2013

A Story About The Benefits Of Proactive Customer Service

This post originally appeared on my Forbes.com column. Earlier this week I wrote Customers Want Companies To Be Proactive When It Comes To Customer Service on […]
September 9, 2013

Customers Want Companies To Be Proactive When It Comes To Customer Service

Last week, I had the pleasure of chatting to Mariann McDonagh, the Chief Marketing Officer, of inContact about the results of their July 2013 customer service […]
June 1, 2012

Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don Peppers

Following on from my recent interview, The Twelve Absolutes of Leadership: Interview with Gary Burnison, CEO of Korn/Ferry International, today I am privileged to share with […]