March 13, 2025
This is a guest post from Ken Tantsura, the Vice President of Innovations at Customertimes. Over the past eight years, customer acquisition costs have soared 222%. […]
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- management
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- Mandisa Makubalo
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- Marsha Wright
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- mindset
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- Missed Delivery
- mission in a bottle
- Mistakes
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- Mit
- Mitch Joel
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- ML
- mobile application
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- moment of truth
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- Motion
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- Pain Quotidien
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- Pal's Sudden Service
- Pam Warren
- pandemic
- paradox of choice
- partnership
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- PARTTEAM & OEMKIOSKS
- party
- Pascal Van Opzeeland
- passenger experience
- passion
- Pat Carrigan
- Pat Lynch
- Patagonia
- patient experience
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- patrick barwise
- Patrick Wall
- Paul Adams
- Paul Greenberg
- Paul Hague
- Paul Redmond
- Pauline Wilson
- Pay Increase
- Pay It Forward
- Paycor
- paying attention
- Peer-to-peer Lending
- Pega
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- Pegasystems
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- pendo
- People
- people analytics
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- People Learning
- People Read
- people talking
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- peppers & rogers group
- perceive
- perception
- perception gap
- Performance
- Performance Improvement
- Performance Level
- Performance Management Systems
- Performance Review
- permission marketing
- Persado
- Persona
- personal
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- personal responsibility
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- personality
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- Pet Products
- Peter A. Hunter
- Peter Cross
- Peter Hunter
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- Peter van der Putten
- Pets At Home
- Phil Barden
- Phil Lewis
- philosophy
- phone
- Phone Apps
- phone calls
- Phone Conversation
- Phone Service
- phrases
- Piece of Cake
- Piece of Cake Moving and Storage
- Pierce Buckley
- pillars
- Pim De Morree
- Pink Goldfish
- pipelinersales.com
- pitfalls
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- places
- Planning
- Play
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- Player Experience
- Plum Voice.
- podcast
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- Point Scale
- political brands
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- Poly AI
- poor customer service
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- Popular Channels
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- Post Office
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- Powerhouse
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- Practical Guide
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- pragmatism
- Prashaant Huria
- Prashanth Krishnaswami
- Prediction
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- Preferred Channel
- Premier League
- prepaid mobile phone
- pret
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- primacy effect
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- Priyomes
- proactive
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- Proactivity
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- Process
- Process Fabric
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- ProdecureFlow
- product
- Product Innovation
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- profanity
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- Programmatic Marketing
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- Prophet
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- Punk
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- Purpose
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- Puzzel
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- Qualtrics
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- quarters
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- question
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
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- rear view mirrors
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- Rebecca Martin
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- Reckitt
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- renew
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- report
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- research
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- Resolution revolution
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- resource
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- Rest
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- retention
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- Revenue Growth
- Reverb.com
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- Reward
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- riad dar mimouna
- ricardo semler
- Rich Communication Services
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- roaming
- Rob Brown
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- roi
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- root cause
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- Rory Sutherland
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- Roxie Strohmenger
- RPA
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- rule
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- Running
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- saas
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- Sales
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- SAP
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- save a million hours
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- science
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- Scott Addington
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- Scourie
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- Sdl
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- search
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- Sebastian Henkes
- See You Tomorrow
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- social
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- Sol
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- solution
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- Some Tips
- sonic branding
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- speech analytics
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- speedcommunications
- Spich
- Spitch
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- step by step guide
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- Stew Bloom
- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
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- Story
- Story Driven
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- strength
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- structured data
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- success
- Success Hacker
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- Sue Duris
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- Susan Ganeshan
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- sustainability
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- System
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- testimonials
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- Text Msg
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
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- The Bot Platform
- The Bridge
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- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
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- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
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- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
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- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
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- the next
- The Personal Mba
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- The Ready
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- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thomas Laird
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
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- time
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- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
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- Todd Eby
- todd olson
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- Top Tasks
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- Touchpoint
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- Tower Magazine
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- transformational leadership
- translation
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- transport
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- treat
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- true customer
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- trust
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- Tue Søttrup
- Turnover
- Turnover Rate
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- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
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- uk
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- Uk Market
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- unconditional service guarantees
- Unconscious Bias
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- understand
- Unemployment
- Unhappy Customer
- unified desktop
- Unilever
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- united breaks guitars
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- University of Arkansas
- University of Southern California Marshall School of Business
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- VoC
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- Volatility
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- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
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- white papers
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- writing
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- [24]7
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February 24, 2017
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