January 22, 2018 January 22, 2018Getting live chat right is much more than a software sale – Interview with Jamie Edwards of KayakoToday’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
November 10, 2017 November 10, 2017What 2017 Taught Us About the Live Chat Customer ExperienceThis is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]