January 22, 2018
Today’s interview is with Jamie Edwards, co-founder and COO of Kayako, an omni-channel customer service platform that their customers use to talk to and support their […]
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- maturity
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- old brain
- Olof Schybergson
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- on-site search
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- One Agenda
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- Post Office
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- Practical Guide
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- practice of law
- pragmatism
- Prashanth Krishnaswami
- Prediction
- predictions
- Predictive Analytics
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- Preferred Channel
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- pret
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- Priyomes
- proactive
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- Purpose
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- question
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- queue
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- Rabbie Burns
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- racism
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- Radical Innovation
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- RAIN
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- Ray Biggs
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- rear view mirrors
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- Rebecca Martin
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- Reckitt
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- referral
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- relation
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- report
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- reports
- reputation
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- Requesting Feedback
- research
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- research report
- Resolution revolution
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- resource
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- responsetek
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- Rest
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- retail
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- Reverb.com
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- riad dar mimouna
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- Richie Manu
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- rife
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- roaming
- Rob Brown
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- Robotics Technology
- robust network
- rock climbing
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- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
- Ronny Gottschlich
- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
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- Rotterdam
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- Roxie Strohmenger
- RPA
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- rule
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- Running
- Ryan Cheyne
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- saas
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- Sabio
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- Sales
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- Salesflare
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- Sam Boonin
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- Sample Size
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- san antonio
- Sandra De Zoysa
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
- scale
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- schemes
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- science
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- Scott Addington
- scott gould
- Scott Moorehead
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- Scourie
- Scourie Hotel
- Sdl
- Seamless Experience
- search
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- Sebastian Henkes
- See You Tomorrow
- seedrs
- SeekThem
- self organising teams
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- selfridges
- Selling
- Semafone
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- senior executive
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- service
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- SERVICEBRAND
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- ServiceNow
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- Serving People
- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shandel McAuliffe
- share love
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- shawshank
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- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
- Shirute
- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
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- Signifyd
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- silent
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- Simple Ideas
- simple rules
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- simples
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- sir terry leahy
- siri
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- Sitel
- Sitespect
- six keys
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- skepticism
- skill
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- Skills
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- Skype
- small batch coffee
- Small business
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- smart
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- smartphone
- smartphones
- smashing magazine
- sme
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- smm11
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- snake oil
- social
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- Social Software
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- software
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- Sol
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- Solid Rock Consulting
- solution
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- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
- soundtracks
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- South Africa
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- speech analytics
- speed
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- Spich
- Spitch
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- sponsor videos
- sport
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- Spotify
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- staff
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- stand out
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- Starbucks
- start
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- starts
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- statistical survey
- Stay Ahead
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- Stefan Thomke
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- step by step guide
- Stephan Aarstol
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- Steve Abernethy
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- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
- Store Reviews
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- Story
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- strategic
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- strategies
- strategy
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- Stratifyd
- strength
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- strong
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- structured data
- study
- subject matter experts
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- success
- Success Hacker
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- Sue Duris
- SugarCRM
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- supervisor
- suppliers
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- Support Customer
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- Sureflap
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- survey monkey
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- Susan Ganeshan
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- sustainability
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- Swati Kungwani
- Swedish
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- swimming against the tide
- Swisscom
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- Sydney Brouwer
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- SYPartners
- System
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- Tagpoints
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- Talent
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- talk
- talker
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- Tango
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- target market
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- Tasha Reasor
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- team
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- Teamsupport
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- Ted Coine
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- telephone tree
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- temkin
- Tenacity
- term
- tesco
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- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
- The Purposeful Culture Group
- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
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- time
- Time Management
- time money
- Timetrade
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- Timpson
- Tinypulse
- Tip
- tips
- Tk Maxx
- TMAC
- To A Louse
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- Todd Eby
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- Tom Fishburne
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- toms
- toms shoes
- Tony Adams
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- Top Tasks
- Total User Experience
- Touchpoint
- Tove Kjellén
- Tower Magazine
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- township
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- Traditional Marketing
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- Training
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- transformational leadership
- translation
- transparencies
- transparency
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- transport
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- treat
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- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Trustpilot
- TrustRadius
- trusts
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
- Twist Image
- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
- University of Sussex
- Unorthodox Ventures
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- unstructured data
- unum
- UPC Switzerland
- Uplifting Service
- upsell
- upset customer
- Upshot.ai
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- us
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- us data
- usability
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- user generated content
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- usertesting
- UserZoom
- using social media
- Utility Bills
- utility theory
- ux
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- vala afshar
- values
- vanguard
- Vanguard Consulting
- vanguard method
- vanity metrics
- Vasco Pedro
- Vasili Triant
- Verint
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- Verizon
- Vht
- Victoria Wejchert
- video
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- Viisi
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- virgin atlantic
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- Virtual Assistant
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- virtual queue
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- Vision
- visioning
- Vivek Jetley
- VoA
- VoC
- vocal
- voice analytics
- Voice Assistant
- voice of the agent
- Voice Of The Customer
- voicemail
- Volatility
- Voxpro
- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
- wait customers
- waiting
- Waitrose
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- wall street journal
- Walt Disney
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- Warranty
- warren bennis
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- waste
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- Watermark Consulting
- Wayfair
- we make cool shit
- web 2.0
- web analytics
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- weber shandwick
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- Website
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- WelcoMe
- well being
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- wendy lea
- Wendys
- Wes Towers
- wfm
- WFO
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- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
- Whisky Production
- white papers
- whitepaper
- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
- will mcinnes
- Willem Romanus
- wins business
- winweb
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- wireless
- Wise Words
- Wix Answers
- Women In CX
- word
- word of mouth
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- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
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- workforces
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- World Class Customer Experience
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- World Class Services
- World Cup
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- World Tourism
- World Wide Waste
- world wide web
- WorldValuesDay
- worst customer
- worth
- Wow
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- writing
- Writing A Blog
- Writing Tips
- Writing Well
- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
- yolanda facio
- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
- Young Business
- young people
- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
- your employees
- Your Existing Customers
- Your Service
- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
- Zappos
- Zappos Insights
- Zappos.com
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- zara
- zara store
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- Zenarate
- zendesk
- zero party data
- Ziggurat
- Zimbra
- Zimbra Inc.
- Zingermans
- ZipRecruiter
- Zoho
- Zokri
- Zombie
- Zombie loyalists
- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
- [24]7
November 10, 2017
November 10, 2017
This is a guest post from Jamie Edwards, the co-founder and COO of Kayako. It’s no secret that live chat is becoming more and more important […]