customer service experience

July 10, 2018
barbados

The finish is just as important as the start of any experience – Interview with Pauline Wilson of Virgin Holidays

Today’s interview is with Pauline Wilson, who is VP of Operations at Virgin Holidays. Pauline joins me today to talk about going undercover, better understanding their […]
May 15, 2017
Revolution

Focus on the right things to drive your own customer experience revolution – Interview with Susan Ganeshan

Today’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]
December 19, 2016

Most organisations are ignoring the behavioural element of customer experience – Interview with Morris Pentel

Today’s interview is with Morris Pentel, who is the Chairman & Founder of the Customer Experience Foundation, a leading organisation in Customer Experience Science. Morris joins […]
August 3, 2016

Making customer interactions more human by using analytics, decisioning and artificial intelligence – Interview with Rob Walker of Pega

Today’s interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company’s suite of predictive decisioning technologies. I […]