customer service experience

December 5, 2022
Untitled 2

Why you should prioritize accessibility in your customer service experience

This is a guest post by Amanda Winstead, a freelance writer from the Portland area. Customer service should be one of the top priorities for every […]
July 10, 2018
barbados

The finish is just as important as the start of any experience – Interview with Pauline Wilson of Virgin Holidays

Today’s interview is with Pauline Wilson, who is VP of Operations at Virgin Holidays. Pauline joins me today to talk about going undercover, better understanding their […]
May 15, 2017
Revolution

Focus on the right things to drive your own customer experience revolution – Interview with Susan Ganeshan

Today’s interview is with Susan Ganeshan, Chief Marketing Officer of Clarabridge, a leading customer experience Saas platform that transforms survey, social, voice and all other forms […]
December 19, 2016

Most organisations are ignoring the behavioural element of customer experience – Interview with Morris Pentel

Today’s interview is with Morris Pentel, who is the Chairman & Founder of the Customer Experience Foundation, a leading organisation in Customer Experience Science. Morris joins […]