Improve Customer Satisfaction

January 21, 2014

How Small Changes To A Retailer’s Customer Experience Generated Big Results

Back in September there was a story from The Grocer called: Iceland: ‘customer engagement scheme is paying off’, which showed how Iceland, a UK grocery retailer, […]
November 12, 2012

Using systems thinking to improve customer satisfaction and employee engagement – Interview with Rob Brown of Aviva

Following on from my recent interview, Influence marketing, Klout, social scoring and why they are important – Interview with Mark Schaefer, today I want to share […]