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August 6, 2012

4 Ways Technology Can Improve Customer Service

This was a post that was originally posted on the Biztech magazine site in early July but I thought that I’d share it here with you […]
March 20, 2010

Customer retention: How do you make your customer waiting experience sticky?

This is a story about customer retention when faced with queuing. If you are like me then I really don’t like waiting or queues. I think […]