March 16, 2022 March 16, 2022Brand trust emerges as the single biggest contributor to customer experienceIn March last year, I wrote about Havas CX’s X Index and how it offered a new and holistic view of a brand’s customer experience (CX). […]
April 13, 2021 April 13, 2021Havas CX’s X Index offers a new and holistic view of a brand’s customer experienceThe international experience network Havas CX recently launched its X Index, a global barometer of customer experience (CX). When I first heard about it, I did […]