February 12, 2024 February 12, 2024The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrrell of MedalliaToday’s interview is with Joe Tyrrell, CEO of Medallia. Joe joins me today to talk about why brands must consider EX in their journey to CX […]
September 26, 2014 September 26, 2014Quantifying the business value of a great customer experience – Interview with Peter Kriss of Medallia#96631972 / gettyimages.com Today’s interview is with Peter Kriss, Senior Research Scientist at Medallia, whose software helps corporations track and manage the experiences of their customers. […]