October 25, 2021
search bar gcbf9fa1eb 1280

On-site search, customer experience and inexplicable inaction

In 2015, I wrote an article called “Why Relying Only On Reactive Customer Service Is No Longer Good Enough.” In it, I quoted a couple of […]
April 20, 2011

The growing search for human contact in customer experience and customer service

Over the last few weeks, I’ve had a couple of conversations with the folks across at Adobe about what they are up to in the customer […]