your customers

March 11, 2013

Improve your customer service by asking what would your Mum do – Interview with Lee Cockerell

Today’s interview is with Lee Cockerell, who has had a hugely successful career working for Hilton Hotels, Marriott Hotels and Resorts and The Walt Disney Company. […]
March 8, 2013

Delight your customers and your employees by paying it forward

I was chatting on the phone earlier today with a contact and we were talking about collaboration, working together, associate agreements, partnerships etc etc etc However, […]
March 3, 2013

Are you listening to your customers but not really listening?

Have you ever had that feeling when having a conversation with someone that you are just waiting for them to finish before you can say what […]
September 28, 2012

Great customer experience don’t let fear get in the way

I don’t do gripe posts very often but this one could be seen as a bit ‘gripey’ so I will apologise in advance. However, do read […]