great customer experience

July 31, 2020
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Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service

Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of […]
January 7, 2020
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Fanocracy and building a true human connection – Interview with David Meerman Scott

Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies, and public speaker. David joins me today to […]
November 4, 2019
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Glassbox’s instant replay technology helps customer service agents relive customer problems

I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]
June 27, 2019
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Becoming more empathetic can be hard. Pega’s new AI-powered Customer Empathy Advisor aims to help – Interview with Rob Walker of Pega

Today’s interview is with Dr. Rob F. Walker, Vice President Decision Management and Analytics at Pega. I caught up with Rob at Pega’s recent customer event, […]