great customer experience

November 4, 2020
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To deliver better customer experience brands need to develop an empathetic musculature

Over the last few months, there has been much talk about how an organization’s ability to deliver great service and experience to their customers is dependent […]
July 31, 2020
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Four key factors that are framing the challenges for organisations going forward – Interview with Jo Causon of The Institute of Customer Service

Today’s interview is with Jo Causon, Chief Executive of The Institute of Customer Service. Jo joins me today to talk about the July 2020 update of […]
January 7, 2020
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Fanocracy and building a true human connection – Interview with David Meerman Scott

Today’s interview is with David Meerman Scott, an internationally acclaimed business strategist, author, entrepreneur, advisor to emerging companies, and public speaker. David joins me today to […]
November 4, 2019
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Glassbox’s instant replay technology helps customer service agents relive customer problems

I’m sure many of you have had the experience of trying to help a friend or family member solve a technology problem over the phone. I […]