Paul Greenberg

June 17, 2021
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The emerging landscape of service

Almost a year ago, at Pega’s iNspire event, I watched a presentation by Jeff Nicholson, VP of CRM Product Marketing at Pega, and Paul Greenberg, a […]
August 26, 2019
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The Commonwealth of Self Interest and customer engagement – Interview with Paul Greenberg

Today’s interview is with Paul Greenberg, best-selling author and founder & Managing Principal of The 56 Group, LLC, an advisory firm, focused on customer-facing strategic services. […]