Nicola Millard

September 1, 2017

Customer experience, opaque AI and the risk of unintended consequences

In recent days we have seen an escalation in the war of words between Elon Musk and Mark Zuckerberg surrounding the dangers of artificial intelligence (AI). […]
August 8, 2014

Should ‘Net Easy’ be your new customer service metric – Interview with Nicola Millard of BT

#452369131 /  Today’s interview is with Nicola Millard, Customer Experience Futurologist at BT, where she heads up customer insight & futures with BT Technology, Service […]
May 24, 2013

Customers, customer service, customer experience and crystal balls – Interview with Dr Nicola Millard of BT

Today’s interview is with Dr Nicola Millard, a customer experience futurologist with BT, who does have a crystal ball but says it doesn’t work! However, she […]