book

December 20, 2019

A very special and very limited edition of Punk CX

I’m not sure if I told you or not but the original concept for the Punk CX book was going to be a 7’ x 7’ […]
March 28, 2016

How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing

Today, I’m very excited to announce that I’ve got a book coming out called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. […]
December 16, 2010

Competition: What does RARE mean to you?

We are fast approaching Christmas and so I thought I’d run a little competition with an gift of a copy of my new book, RARE Business, […]