Transformation Project

August 14, 2023
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When it comes to customer experience transformation, technology isn’t the problem

I was in Las Vegas recently for Pegaworld iNspire 2023, Pega’s annual customer event. It’s the first time it’s been held in person for four years, and […]
May 10, 2016

Don’t leave the customer behind in your digital transformation journey

Research by McKinsey shows that over 70% of all transformation projects fail, which they define as “large-scale efforts to achieve substantial, sustainable changes in performance, enabled […]