Customer service

July 14, 2021
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Hyper-Personalisation in Financial Services: What is it and how to achieve it.

In the second half of May, I hosted a webinar discussion on Hyper-Personalisation in Financial Services. I was joined by Ian Ashby, Principal Strategist for Customer […]
July 9, 2021
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Ineffective communication is a silent killer of customer service performance – Interview with Dorian Stone of Grammarly Business

Today’s interview is with Dorian Stone, General Manager of Grammarly Business, who oversees all operations for Grammarly’s integrated business solution. Grammarly is a cross-platform, cloud-based, AI-enabled, […]
July 6, 2021
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Three apps that are making customer experience more inclusive

In a recent prediction, Forrester described 2021 as the year of inclusive customer experience (CX). When I read that, I wondered if that implied it wasn’t […]
June 21, 2021
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Diversity, combating bias in AI and why everything is an input – Interview with Deon Nicholas of Forethought

Today’s interview is with Deon Nicholas, is the Co-Founder and CEO of Forethought, an AI company that creates order, removes redundant work, and provides efficiency for […]