Customer service

August 10, 2022
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An end to customer support frustrations? Meet NextivaONE

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]
July 23, 2022
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Three Things That Would Have Improved Our House Moving Experience

I’ve not published an article on Forbes for a little while. The primary reason for that is that my wife and I have been consumed by […]
June 20, 2022
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The idea that scripts ruin customer experience is a dangerous one – Interview with Jimmy Hosang of TMAC

Today’s interview is with Jimmy Hosang, Co-Founder and Chief Executive Officer at The Modular Analytics Company (TMAC), a rapidly expanding artificial intelligence and machine learning provider […]
June 15, 2022
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Workforce wellbeing – what does it really mean and why does it matter more than ever?

This is a guest post from Ross Daniels, Chief Marketing Officer at Calabrio. The impact of the past few years has been wide-reaching and traumatic. Flexible […]