Shep Hyken

September 22, 2021
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The metric that is more important than NPS and CSAT – Interview with Shep Hyken

Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]
October 5, 2018
convenience

Convenience helps you stand out and creates fierce loyalty – Interview with Shep Hyken

Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]
November 22, 2013

The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken

Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal […]