September 27, 2023
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CX in the age of AI: A leading outsourcer’s perspective – Interview with Cathy Jooste and John Samuel of CGS

Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of […]
August 25, 2011

Service 2020: Megatrends for the Decade Ahead – Report and Some Reflections

photo credit: ChazWags I was lucky enough to recently come across a report written by The Economist Intelligence Unit, a research, analysis and publishing sister business […]
February 3, 2011

Blogging, business, outsourcing and other stuff – Interview with Chris Ducker of Virtual Business Lifestyle

Today is an exciting day as today is the next in the interview series and the first video interview of the series . So, without further […]
May 11, 2010

Key Tips from Outsourcing Expert – Chris Ducker- That Will Allow You to Focus on Generating Growth

I am very excited as today’s guest post is a video post by Chris Ducker of Virtualbusinesslifestyle.com and is the first guest video post on my […]