April 13, 2024
Last year, I spoke to Darren Rushworth, President of NICE International, about the UK’s Financial Conduct Authority (FCA) new Consumer Duty regulations and how they were […]
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- maturity
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- old brain
- Olof Schybergson
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- on-site search
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- One Agenda
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- Post Office
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- Practical Guide
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- practice of law
- pragmatism
- Prashanth Krishnaswami
- Prediction
- predictions
- Predictive Analytics
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- Preferred Channel
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- pret
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- Priyomes
- proactive
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- Purpose
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- Puzzel
- PV Kannan
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- Quality
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- Qualtrics
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- question
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- Rabbie Burns
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- racism
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- RAIN
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- Ray Biggs
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- rear view mirrors
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- Rebecca Martin
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- Reckitt
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- referral
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- relation
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- report
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- reports
- reputation
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- research report
- Resolution revolution
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- resource
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- responsetek
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- Rest
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- retail
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- Reverb.com
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- riad dar mimouna
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- Rich Communication Services
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- Richie Manu
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- riverview
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- roaming
- Rob Brown
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- Robotics Technology
- robust network
- rock climbing
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- Roger Beadle
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- Rohit Bhargava
- roi
- Ron Davis
- Ron Kaufman
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- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
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- Roxie Strohmenger
- RPA
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- Running
- Ryan Cheyne
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- Sales
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- Salesflare
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- Sam Boonin
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- Sample Size
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- Sandra De Zoysa
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
- scale
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- schemes
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- science
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- Scott Addington
- scott gould
- Scott Moorehead
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- Scourie
- Scourie Hotel
- Sdl
- Seamless Experience
- search
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- Sebastian Henkes
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- seedrs
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- self organising teams
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- SERVICEBRAND
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- seth
- seth godin
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- shackled by the skills gap
- Shafqat Islam
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- shawshank
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- Sheldon Yellen
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- six keys
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- skill
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- Sol
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- solution
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- Some Tips
- sonic branding
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- step by step guide
- Stephan Aarstol
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- Stickiness
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- Stijn Eulaerts
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- thank you
- The Age Of Agile
- The Agile Brand
- the best
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- The Bot Platform
- The Bridge
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- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
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- The Excellence Dividend
- The Falcon Lab
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- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
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- The Icarus Deception
- the impact equation
- the institute
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- the link
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- the most
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- The State Of Workplace Happiness Report
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- the who
- their customers
- themes
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- Thinkers50
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- third party data
- This Is Marketing
- Thom Gruhler
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- tips
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- Todd Eby
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- Top Tasks
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- transport
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- treat
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- tripadvisor
- true customer
- TrueCaaS
- trust
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- TrustRadius
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- Tue Martin Berg
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- Turnover
- Turnover Rate
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- twelve
- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
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- Unbabel
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- Unconscious Bias
- uncrowd
- understand
- Unemployment
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- unified desktop
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- University of Arkansas
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- Upshot.ai
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- us
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- vala afshar
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- Vasco Pedro
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- Verint
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- Vht
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- video
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- Viisi
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- virgin atlantic
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- Vision
- visioning
- Vivek Jetley
- VoA
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- Volatility
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- VR
- VRx
- vulnerable customers
- W. Edwards Deming
- wadds
- wait
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- Waitrose
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- warren bennis
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- waste
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- Wayfair
- we make cool shit
- web 2.0
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- WelcoMe
- well being
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- wendy lea
- Wendys
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- wfm
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- What Customers Hate
- Wheelhouse.com
- When Everyone Leads
- when to ask for
- Whisky
- Whisky Distillery
- Whisky Production
- white papers
- whitepaper
- who is
- Why Customers Leave
- why do
- Why Should Anyone Work Here?
- WiCX
- will beckett
- will mcinnes
- Willem Romanus
- wins business
- winweb
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- wireless
- Wise Words
- Wix Answers
- Women In CX
- word
- word of mouth
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- Wordpress
- words
- work
- work life balance
- Workforce
- Workforce Engagement
- workforce management
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- World Class Customer Experience
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- World Tourism
- World Wide Waste
- world wide web
- WorldValuesDay
- worst customer
- worth
- Wow
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- writing
- Writing A Blog
- Writing Tips
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- X Index
- xceptional
- Xenia Carr-griffiths
- XM Institute
- Xponent
- Yammer
- Yaron Morgenstern
- Yext
- yolanda
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- Yong Lee
- Yorkshire
- You Can Be as Young as You Think
- you lead
- You Mon Tsang
- young brain
- Young Business
- young people
- your best customers
- your business
- your business model
- your customer experience
- your customer service
- your customers
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- Your Service
- your social media
- your team
- youth
- Youth unemployment
- youtube
- Yuval Brisker
- Zalando
- Zappos
- Zappos Insights
- Zappos.com
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- zara
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- Zenarate
- zendesk
- zero party data
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- Zingermans
- ZipRecruiter
- Zoho
- Zokri
- Zombie
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- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
- [24]7
June 29, 2023
June 29, 2023
Many customers are suffering right now with high inflation and interest rates. Now, while that is easy to say and observe, it’s often hard to quantify […]
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