law firm

January 10, 2014

Delivering first-class customer service – a law firm’s perspective – Interview with QuastelMidgen

Today’s interview is with Michael Haringman and David Quastel of QuastelMidgen, a law firm in London. Michael is the firm’s senior partner and David is the […]
October 31, 2012

Service innovation is the key to avoiding extinction – Interview with Mitch Kowalski on the future of the legal industry

Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll […]
June 15, 2012

Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law

Following on from my recent interview, Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don Peppers, […]
April 30, 2012

Customer Experience: Is it time that you gave your law firm a caffeine shot in the arm?

In a recent post (Change is happening in the legal sector, law firms need to pay heed and deliver a better client experience if they are […]