bad customer service

February 26, 2016

The real reasons behind customer service complaints

This is a guest post that has been written by Debbie Fletcher on behalf of NICE. Believe it or not, this really happened. The story goes […]
October 25, 2012

Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll of United Breaks Guitars

Following on from my recent interview, True customer engagement is not based on click throughs or contests – Interview with Wendy Lea, CEO of Get Satisfaction, […]
June 26, 2012

The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk

Following on from my recent interview, Reinventing customer experience in the legal sector – Interview with Karl Chapman of Riverview Law, today I want to share […]