July 17, 2023 July 17, 2023Microexcellence: What can marginal gains and the Tour de France teach us?This is a guest post from Ben Mercer at Leisure Lakes Bikes. The Tour De France, which sees its 110th outing this summer (July 1-23), has […]
March 5, 2012 March 5, 2012Customer Service lessons from Brailsford and Team GB cyclingphoto credit: AndyCunningham Continuing on from my last post (Great customer service and experience is a lot about listening and then doing the things that you […]
October 7, 2011 October 7, 2011Lessons from the GB cycling team for all in customer experience?photo credit: Tompy Maz Iqbal over at The Customer Blog has started to question the use of the label ‘customer experience’ in a recent post: Why […]